MB-901 | Microsoft Dynamics 365 Fundamentals

Audience Profile

This course is targeted to learners who want to acquire a solid grounding in the fundamentals of Dynamics 365.

Prerequisites

There are no prerequisites for taking this course. Technical IT experience is not required however some general IT knowledge or experience would be beneficial.

Course Outline

Module 1: Microsoft Dynamics 365

Lessons

• Dynamics 365 Apps

• AI

• MR

Module 2: Principles of Cloud Computing

Lessons

• Definition

• Benefits

• Compliance, terms, & requirements

• Types

• Deployment

• Azure DevOps

• Microsoft Dynamics LCS

• Power Platform Admin Center

Module 3: Dynamics 365 Sales

Lessons

• Automation

• Manage the sales process & pipeline

• Benefits of MRSS

• Dynamics 365 Sales Insights

• Microsoft Forms Pro

• Dynamics 365 Product Visualize

Module 4: Dynamics 365 Marketing

Lessons

• Benefits

• Features & functions

• Lead generation & qualification

• Customer journey

• Segmentation

• Event management

Module 5: Dynamics 365 Customer Service

Lessons

• Overview

• Account management

• Case lifecycle management

• Knowledge articles

• Omnichannel

• Power Apps Portals

Module 6: Dynamics 365 Field Service

Lessons

• Benefits

• Connected Field Service

• Service resource scheduling

• Resource Scheduling Optimization

• Field Service Mobile

• D365 Remote Assist

• D365 Guides

Module 7: Dynamics 365 Finance

Lessons

• Overview

• Core capabilities

Module 8: Dynamics 365 Supply Chain Management

Lessons

• Overview

• Core capabilities

• Layout

Module 9: Dynamics 365 Business Central

Lessons

• Overview

• Finance & budgeting

• Supply chain management

• Project management

• Sales & service

Module 10: Dynamics 365 Human Resources

Lessons

• Overview

• Employee Self-service

• Personnel management

• Benefits management

• Employee development

Module 11: Dynamics 365 Commerce

Lessons

• Overview

• Omnichannel & Channel management

• Core functional areas

• Assisted Selling

• Merchandising & inventory

• Deployment options

• Fraud Protection

Module 12: Recognize Dynamics 365 Security

Lessons

• Cloud security

• Role-based security

Module 13: Connect & Analyze your Dynamics 365 Data

Lessons

• Uses

• Benefits

Module 14: Explore Model-driven App Integrations & Dynamics 365 Customer Insights

Lessons

• Integrations

• Insights

Module 15: Explore Finance & Operations Cross-app Integrations

Lessons

• Integrations

• Data Management Framework

• External system integration capabilities

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