- Tricia Palanca
MB-901 | Microsoft Dynamics 365 Fundamentals

Audience Profile
This course is targeted to learners who want to acquire a solid grounding in the fundamentals of Dynamics 365.
Prerequisites
There are no prerequisites for taking this course. Technical IT experience is not required however some general IT knowledge or experience would be beneficial.
Course Outline
Module 1: Microsoft Dynamics 365
Lessons
• Dynamics 365 Apps
• AI
• MR
Module 2: Principles of Cloud Computing
Lessons
• Definition
• Benefits
• Compliance, terms, & requirements
• Types
• Deployment
• Azure DevOps
• Microsoft Dynamics LCS
• Power Platform Admin Center
Module 3: Dynamics 365 Sales
Lessons
• Automation
• Manage the sales process & pipeline
• Benefits of MRSS
• Dynamics 365 Sales Insights
• Microsoft Forms Pro
• Dynamics 365 Product Visualize
Module 4: Dynamics 365 Marketing
Lessons
• Benefits
• Features & functions
• Lead generation & qualification
• Customer journey
• Segmentation
• Event management
Module 5: Dynamics 365 Customer Service
Lessons
• Overview
• Account management
• Case lifecycle management
• Knowledge articles
• Omnichannel
• Power Apps Portals
Module 6: Dynamics 365 Field Service
Lessons
• Benefits
• Connected Field Service
• Service resource scheduling
• Resource Scheduling Optimization
• Field Service Mobile
• D365 Remote Assist
• D365 Guides
Module 7: Dynamics 365 Finance
Lessons
• Overview
• Core capabilities
Module 8: Dynamics 365 Supply Chain Management
Lessons
• Overview
• Core capabilities
• Layout
Module 9: Dynamics 365 Business Central
Lessons
• Overview
• Finance & budgeting
• Supply chain management
• Project management
• Sales & service
Module 10: Dynamics 365 Human Resources
Lessons
• Overview
• Employee Self-service
• Personnel management
• Benefits management
• Employee development
Module 11: Dynamics 365 Commerce
Lessons
• Overview
• Omnichannel & Channel management
• Core functional areas
• Assisted Selling
• Merchandising & inventory
• Deployment options
• Fraud Protection
Module 12: Recognize Dynamics 365 Security
Lessons
• Cloud security
• Role-based security
Module 13: Connect & Analyze your Dynamics 365 Data
Lessons
• Uses
• Benefits
Module 14: Explore Model-driven App Integrations & Dynamics 365 Customer Insights
Lessons
• Integrations
• Insights
Module 15: Explore Finance & Operations Cross-app Integrations
Lessons
• Integrations
• Data Management Framework
• External system integration capabilities
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